Terms & Conditions of Sale

All orders accepted by IDEAL Electrical via idealnationals.com (the “IDEAL website”) are subject to the Terms and Conditions of Sale set out below:

1. General

1.1 All orders for products and services on the IDEAL website at idealnationals.com (the “IDEAL website”) accepted by IDEAL Electrical (“IDEAL”) are subject to these terms and conditions of sale. No other terms will apply to the supply of products and services by IDEAL unless agreed in writing by an authorized signatory of IDEAL or expressly stated otherwise in these terms and conditions of sale.

1.2 All descriptions of the products and services contained on the IDEAL website or otherwise communicated to any purchaser of such products or services (the “Customer”) are approximate only and shall not form any part of the contract between IDEAL and the Customer. IDEAL shall not be liable to the Customer for any errors or omissions on the IDEAL website, the IDEAL catalogue or other product advertisement. The advertising of products and services on the IDEAL website is not an offer capable of acceptance; it merely constitutes an invitation by IDEAL for the Customer to make an offer to purchase products and services.

1.3 These terms and conditions of sale do not apply to export transactions or to the Distributors of IDEAL products, to which separate terms and conditions of sale apply.

2. Prices

2.1 All prices are U.S. dollars and prices shall be the prices in effect at the time the Buyer places the order. Prices are subject to change without prior notice.

2.2 Prices shown do not include taxes, shipping, special handling fees, or duties. Applicable taxes will be added to the purchase price upon checkout. All shipments are FOB shipping point.

3. Ordering

3.1 IDEAL reserves the right to decline to trade with any company or person. IDEAL may decline to accept any order, whether or not payment has been received, by giving notice of non-acceptance to the Customer by telephone, email or facsimile within a reasonable period of receipt of the order by IDEAL. Further, IDEAL may cancel orders which have been accepted by giving written notice of such cancellation to the Customer by telephone, email or facsimile within a reasonable period of receipt of the order by IDEAL. If IDEAL rejects or cancels an order for which payment has been taken, it will refund the amount to the Customer as soon as reasonably practicable.

3.2 IDEAL executes orders to the Customer's requirements, but may provide substitute products where requested by the Customer, or where the product has been superseded by the latest version. To the extent that orders cannot be fulfilled completely from stock, the unfulfilled balance will (at the Customer's option) either be put on back order to be fulfilled when IDEAL next has available stock or be cancelled and refunded to the Customer.

3.3 IDEAL only accepts orders for shipment within the United States and Canada. Orders for destinations outside of United States or Canada will not be processed.

3.4 Orders placed by 12:00pm CST will be processed and shipped same day, orders placed after 12:00pm CST will ship next business day.

3.5 To speak to someone directly about your order: Call 800-435-0705. Our customer service coordinators are available from: Monday – Friday 7:00am - 5:30pm CST.

4. Shipping Policy

4.1 Subject to any cancellation, substitution or non-fulfilment of Customer's orders in accordance with clause 3 (Ordering), IDEAL will deliver the products specified in the Customer's order. IDEAL will use third party delivery agents to deliver products to Customers.

4.2 The Customer's delivery options, and the prices for them, are as set out on the IDEAL website at the date of order.

4.3 Delivery prices apply per order, irrespective of the number of products ordered. Delivery will be made to the Customer's usual business address, unless otherwise agreed in writing.

4.4 IDEAL will not be liable for delays in delivery or other services caused by acts of God, acts or threats of terrorism, computer or electronic disruptions, failure of suppliers to deliver on time, or other circumstances beyond IDEAL’s control.

4.5 Title and risk of loss passed to Buyer upon tender of shipment to carrier. IDEAL is not responsible for damage or losses in transit. Buyer should file any claims immediately with the carrier. Claims for shortages and/or receipt of incorrect goods must be made in writing to IDEAL within 30 days of shipment.

5. Return Policy

5.1 The Customer must inspect the products as soon as is reasonably possible after receipt of products. The Customer shall, within 30 days of the date of delivery or, in the case of sub-clause (iv) below, the Quoted Delivery Time or any updated estimated date for delivery, give notice to IDEAL in detail of:
(i)  Any defect in the product that is apparent on reasonable examination. In this case IDEAL shall, at IDEAL's discretion, replace the products, repair the products after inspection or refund the purchase price. In any event the Customer must refuse parcels delivered in a damaged condition;
(ii) Any shortfall in products delivered. In this case IDEAL shall, at its discretion, deliver the undelivered products or refund the price of the undelivered products;
(iii) Any delivery of products not in accordance with the order. In this case IDEAL shall, at IDEAL's discretion, replace the products or refund the purchase price; or
(iv) Any non-delivery of the products (in which case the time limit is within 10 days of the estimated despatch date). In this case IDEAL shall deliver the undelivered products or refund the price of the undelivered products.

5.2 If the Customer fails to give any such notice, the products shall be conclusively presumed to be, in all respects, in accordance with the order and free from apparent defects, and the Customer shall be deemed to have accepted the products accordingly. IDEAL's record of the products despatched (including the quantity) shall be conclusive evidence of the products received by the Customer, unless proved otherwise by the Customer.

5.3 The remedies set out above are the Customer's exclusive remedies for non-delivery or short delivery of products, or for apparent defects in the products or delivery of products not in accordance with the order. IDEAL shall not be liable for any losses, consequential or otherwise, or for costs (including legal costs), expenses, liabilities, loss of profits, business or economic loss, depletion of goodwill, damages, claims, demands, proceedings, judgments or otherwise arising from these circumstances.

5.4 All returns require a return authorization. For return authorization, email customer service at contactus@idealindustries.com

6. Errors

6.1 IDEAL attempts to ensure that the content on its website is accurate, complete and current. However, IDEAL cannot guarantee that its website information is free from errors, inaccuracies or omissions relating to price, product description, availability or otherwise. IDEAL reserves the right to correct such errors or inaccuracies without notice.

7. Warranties

7.1 IDEAL® hand tools sold on idealnationals.com are guaranteed to be free from defects in material and workmanship for as long as you own the tool.  A defective product will be repaired or replaced, at IDEAL’s option, free of charge (excluding shipping charges). Warranty excludes replaceable component parts, normal wear and tear, and defects caused by abuse, misuse, neglect, alterations or accidents. For warranty service, IDEAL customer service at 1 800-435-0705. Consequential or incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This LIMITED WARRANTY gives you specific legal rights, which vary from state to state. The warranties given herein, together with any implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the term of this warranty. IDEAL distributors have no authority to make representations or warranties other than those contained in this warranty.

7.2 Limited 90-day replacement warranty covers IDEAL® backpacks sold on idealnationals.com. Warranty excludes defects caused by abuse, loss, misuse, neglect, alterations, or accidents.  THIS EXPRESS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, IMPLIED OR STAUTORY AS TO MERCHANTABILITY AND FITNESS FOR PURPOSE SOLD.  Consequential and incidental damages are not recoverable under this warranty.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.  This warranty gives you specific legal rights, which vary from state to state.